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3.5 - Business Systems

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Flight Path
Learning Objectives
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 3.5 I can explain the purpose of MIS
 3.5 I can explain the purpose of CRM
 3.5 I can explain the purpose of SOP
 3.5 I can explain the purpose of a helpdesk

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LO112 :- I can explain the purpose of MIS

Management Information Systems

Components of a MIS

  • Hardware - computer equipment used to perform input, processing, and output activities.
  • Software - computer programs that govern the operation of the computer.
  • Database - an organized collection of facts and information, typically consisting of two or more related data files.
  • Telecommunications - the electronic transmission of signals for communications which enables organizations to carry out their processes and tasks.
  • People - the most important element in most computer-based information systems.
  • Procedures - include the strategies, policies, methods, and rules for using the CBIS.

Purpose of MIS

  • These systems access, organize, summarize, and display information for supporting routine decision making in the functional areas. Geared toward middle managers, MIS are characterized mainly by their ability to produce periodic reports such as a daily list of employees and the hours they work, or a monthly report of expenses as compared to a budget
  • Primary purpose to process data into information

Task

In your own words explain what Management Information systems are used for, give examples.

LO113 :- I can explain the purpose of CRM

Management Information Systems

Task

In your own words explain what Customer Relations Management systems are used for, give examples.

LO114 :- I can explain the purpose of SOP

Management Information Systems

Task

In your own words explain what Customer Relations Management systems are used for, give examples.

LO115 :- I can explain the purpose of a helpdesk


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Teacher Date: 2019-09-19


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